Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Merrylume ("we", "us") collects, uses and protects your personal information when you visit our website or make a purchase. Merrylume, [BUSINESS ADDRESS], is the data controller for the purposes of the EU General Data Protection Regulation (GDPR).

Information we collect

  • Order information: name, email address, shipping and billing address, phone number and the products you buy.
  • Payment information: payments are processed securely by Shopify and our payment providers. We never see or store your full card details.
  • Device and usage information: IP address, browser, device type and the pages you view, collected through cookies and similar technologies.
  • Messages: any information you send us when you contact us.

How we use your information

  • To process, ship and deliver your order and send you order and tracking updates (performance of a contract).
  • To answer your questions and handle returns and refunds (performance of a contract).
  • To prevent fraud and keep our store secure (legitimate interest).
  • To improve our website and, only if you consent, to show you relevant advertising and send you marketing emails (consent). You can withdraw consent at any time.
  • To comply with our legal and tax obligations (legal obligation).

Sharing your information

We share your information only with service providers who help us run our store, such as Shopify (our e-commerce platform), payment processors, our fulfilment partner and shipping carriers, and, if you accept marketing cookies, advertising platforms such as Meta and TikTok. We do not sell your personal information.

Some of these providers are located outside the European Economic Area. Where this happens, your data is protected by appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Cookies

We use necessary cookies to make the store work (for example, your cart) and, with your consent, analytics and marketing cookies. You can manage your preferences through the cookie banner and your browser settings.

How long we keep your data

We keep order information for as long as required by tax and accounting laws, and other data only for as long as needed for the purposes described above.

Your rights

You have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict its processing, and to withdraw your consent at any time. To exercise any of these rights, email us at info.merrylume@gmail.com. You also have the right to lodge a complaint with your local data protection authority (in Spain, the Agencia Española de Protección de Datos).

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

For any privacy questions, contact us at info.merrylume@gmail.com.