Refund & Return Policy
Last updated: September 2026
30-day money-back guarantee
We want you to love your Merrylume. If you are not happy with your purchase for any reason, you can request a return within 30 days of delivery and receive a full refund of the product price.
Your legal right of withdrawal (EU customers)
If you live in the European Union, you also have the legal right to withdraw from your purchase within 14 days of delivery without giving any reason. Our 30-day guarantee extends this period and does not affect your statutory rights.
How to request a return
- Email us at info.merrylume@gmail.com with your order number and the reason for your return.
- We will reply within 24–48 hours on business days with the return address and instructions.
- Send the product back in its original condition and packaging where possible. Please do not send items back without contacting us first, as they may not reach the right address.
Return shipping costs
If the product arrives damaged, faulty or is not the item you ordered, we cover the return shipping or send you a free replacement. For all other returns, the cost of sending the item back is paid by the customer.
Refunds
Once we receive and check your return, we will email you to confirm and issue your refund to the original payment method within 14 days. Depending on your bank, it can take a few extra days to appear on your statement.
Damaged or faulty items
If your Merrylume arrives damaged or stops working, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We will send a replacement or give you a full refund, whichever you prefer.
Cancellations
You can cancel your order free of charge before it ships. Contact us as soon as possible at info.merrylume@gmail.com.
Contact
Merrylume, [BUSINESS ADDRESS]. Email: info.merrylume@gmail.com.